Customer Support Specialist

About the Role

At Globaltex Fine Linens, we take pride in providing high-quality linens and exceptional service to luxury hotels, resorts, and residences across the globe.

As a Customer Support Specialist, you will be the voice of our brand assisting clients with professionalism, product knowledge, and a commitment to delivering world-class service.

You’ll play a key role in ensuring every customer interaction reflects the excellence and trust that define Globaltex Fine Linens.

Responsibilities

Provide prompt and professional responses to customer inquiries via email, phone, and online platforms.
Assist B2B and B2C clients with order status, product details, shipping updates, and after-sales support.
Coordinate with the sales, logistics, and production teams to resolve customer concerns efficiently.
Maintain accurate records of customer interactions and order details in company systems.
Identify and report recurring customer issues to improve service processes.
Manage and update client data using Google Workspace (Sheets, Docs, Gmail, Drive, Calendar).
Ensure all communications align with brand standards and reflect Globaltex’s tone of professionalism and care.

Qualifications

2+ years of experience in customer service or client relations, preferably in hospitality or luxury product industries.
Excellent communication and problem-solving skills.
Strong organizational skills with attention to detail.
Proficiency in Google Workspace and CRM tools (Shopify experience is a plus).
Ability to multitask and handle client requests in a fast-paced environment.
Authorized to work in the United States.

Why You Should Join Us

At Globaltex Fine Linens, we value exceptional talent and reward dedication. As part of our team, you will benefit from:

Competitive Salary – We offer one of the highest base pay structures in the industry to attract and retain top performers.
Performance-Based Bonuses – In addition to your salary, you will earn attractive monthly and quarterly commissions based on your sales results.
Uncapped Earning Potential – Your success directly impacts your earnings. There are no limits on how much you can make.
Accelerated Growth Opportunities – High achievers are quickly recognized and promoted with additional responsibilities and higher compensation.
Supportive Team Environment – You will be part of a driven and collaborative sales team that supports your professional growth.

Join us and take your career to the next level while enjoying excellent financial rewards.

Ready to schedule your interview?

If your profile matches our expectations, you can choose a convenient time slot and meet with our team through our online interview appointment page.

Book your interview appointment

Perks & Benefits

We believe that our people are our greatest asset. That's why we offer a wide range of competitive benefits to support your growth, well-being, and happiness at work.

Competitive Salary & Benefits

Strong compensation with full benefit packages designed for work-life balance.

Dental & Health Insurance

Comprehensive coverage for you and your family’s health needs.

Employee Discount

Enjoy exclusive discounts on all our premium products and services.

Life Insurance

Peace of mind with plans for life’s unexpected moments.

Paid Leave

Generous PTO including vacation, holidays, and personal days.

Flexible Working Hours

Freedom to align your work schedule with your life.

Development Opportunities

Resources and support to build and grow your career path.

Teamwork

Open, collaborative culture where all ideas are heard and valued.

Growth Opportunity

Advance in your career with mentorship and leadership paths.

Prefer applying via LinkedIn?

You can also review our open roles and apply directly with your LinkedIn profile as an alternative to our Career page form.

View roles on LinkedIn