01
Competitive Compensation
A dependable compensation structure that recognizes service quality, reliability and consistent performance.
Customer Experience Career Opportunity
Customer Support Specialist
Responsive Service. Trusted Support.
Join Globaltex Fine Linens as a Customer Support Specialist and help B2B and B2C clients with product questions, order updates, shipping information and after-sales support through professional, responsive communication.
All qualified conversations are handled professionally and confidentially.
02
Customer-Focused Environment
Work within a professional team committed to responsive service and long-term client trust.
03
Client Service Experience
Build practical experience in client communication, CRM records, order support and issue resolution.
04
Career Development
Grow toward broader customer experience, account support or operations responsibilities through strong performance.
Every customer interaction is an opportunity to strengthen trust through clarity, responsiveness and genuine care.
Globaltex Fine Linens
The Voice of Our Brand
Deliver Support That Builds Lasting Trust
Globaltex Fine Linens serves luxury hotels, resorts and residences with premium textile products and attentive service.
As a Customer Support Specialist, you will assist B2B and B2C clients with order status, product information, shipping updates and after-sales needs across email, phone and online platforms.
This position is ideal for someone who communicates clearly, solves problems thoughtfully and manages multiple client requests with accuracy and care.
What You Gain
A Customer Support Role Built on Service and Solutions
Bring your communication skills, product curiosity and problem-solving mindset. Globaltex provides a collaborative environment where your support strengthens every client relationship.
Competitive Pay
Compensation designed to recognize dependable performance, professionalism and administrative contribution.
01Client Relations Experience
Strengthen customer service, client relations and issue-resolution skills.
02Cross-Functional Exposure
Work closely with Sales, Logistics, Production and other teams across the company.
03Omnichannel Communication
Build experience supporting clients through email, phone and online service platforms.
04Recognition for Reliability
Consistent follow-through, accuracy and thoughtful client care are noticed and valued.
05Growth Opportunities
Strong performance can lead to broader customer experience, account support and operational responsibilities.
06Customer Support Infrastructure
Clear Processes and Cross-Department Coordination
Successful customer support depends on clear communication, accurate systems and responsive coordination across the teams around you.
B2B and B2C Client Support
Structured support for hospitality clients, residential customers and business partners.
Email, Phone and Online Support
Consistent communication standards for responding promptly across every customer channel.
Order Status and Product Guidance
Access to order information, product details and internal resources for accurate answers.
Shipping and After-Sales Coordination
Clear escalation paths for shipping updates, delivery questions and post-purchase support.
Sales, Logistics and Production Collaboration
Direct coordination with internal teams to resolve concerns and provide complete client answers.
CRM and Customer Records
Accurate systems for recording customer interactions, order details and follow-up actions.
Your Responsibilities
Respond, Resolve and Strengthen Every Client Interaction
Your work helps clients receive timely answers while keeping customer records, order information and internal follow-up accurate.
Provide prompt and professional responses to customer inquiries by email, phone and online platforms.
Assist B2B and B2C clients with order status, product details, shipping updates and after-sales support.
Coordinate with Sales, Logistics and Production teams to resolve customer concerns efficiently.
Maintain accurate records of customer interactions and order details in company systems.
Identify and report recurring customer issues to support continuous service improvement.
Manage and update client data using Google Workspace and company CRM tools.
Use Google Workspace tools to manage customer information, follow-ups and internal communication.
Ensure every communication reflects Globaltex brand standards, professionalism and care.
Who Will Thrive Here?
A Responsive, Organized and Solution-Focused Professional
We are looking for someone who communicates clearly, remains composed under pressure and approaches every client request with ownership and care.
Two or more years of experience in customer service or client relations, preferably in hospitality or luxury products.
Excellent verbal and written communication skills.
Excellent problem-solving skills and strong attention to detail.
Proficiency with Google Workspace and CRM tools; Shopify experience is a plus.
Professional, empathetic and solution-oriented communication style.
Ability to multitask and manage client requests in a fast-paced environment.
Reliable follow-through and accurate customer record management.
Authorized to work in the United States.
Candidate Journey
A Clear and Professional Hiring Process
Our process helps us understand your client service experience, problem-solving approach, communication style and alignment with the role.
01
Submit Your Application
Share your customer service, client relations or hospitality support background.
02
Initial Review
Our team reviews your customer support experience, technical familiarity and qualifications.
03
Service Conversation
Selected candidates discuss client scenarios, issue resolution, communication standards and daily responsibilities.
04
Final Decision
Qualified candidates receive a clear discussion of compensation, expectations and the start process.
Your Next Opportunity
Be the Trusted Voice Behind Every Globaltex Experience
Join Globaltex Fine Linens and help every client receive responsive, informed and thoughtful support from first question through after-sales service.
Customer Support Specialist Application
Take the First Step
Complete the application form below. Our team will review your customer service, client relations and problem-solving experience.
Your information will be handled confidentially.
CAREERS AT GLOBALTEX
Submit Your Application
Share your experience with our team and attach your resume. We will contact candidates whose qualifications match the position.
APPLICATION RECEIVED
Thank you for your interest
Your application has been submitted successfully. Our team will contact you if your qualifications match the position.
Application reference:
