Learn how Globaltex Fine Linens collects, uses, protects, and manages personal information across our website, e-commerce platform, and customer service channels.
Last Updated: July 27, 2026
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Globaltex Fine Linens (“Globaltex,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.globaltexusa.com, use our Zoho-powered e-commerce portal, or interact with our customer service, sales, and automated support channels.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein.
01
DATA COLLECTION
Information We Collect
We collect information about you in several ways when you interact with our e-commerce platform, place wholesale or retail orders, or communicate with our team.
A Information You Directly Provide to Us
Account & Order Information
Name, job title, company or hospitality organization name, billing address, shipping address, email address, and telephone number.
Payment Data
Credit card details, bank transfer information, and payment tokens.
All online payment processing is handled through PCI-DSS compliant third-party payment gateways, such as integrated Zoho Commerce payment providers. Globaltex does not store raw payment card data on its servers.
Customer Service & Communications
Inquiries, feedback, custom mock-up requests, including custom embroidery or towel specifications, and correspondence sent through online forms, email, or live chat.
Gift Recipients
Information collected regarding gift or direct-shipment recipients to fulfill orders.
This information is strictly used for order fulfillment and never for direct marketing.
B Information Collected Automatically
Device & Usage Data
IP address, browser type, operating system, referring URLs, device information, pages viewed, and access times.
Cookies & Tracking Technologies
Cookies, web beacons, and site analytics technologies, such as Microsoft Clarity, that capture user interaction, navigation patterns, and session metrics to help us optimize site functionality and user experience.
02
BUSINESS PURPOSES
How We Use Your Information
We process your personal information for legitimate business purposes, including:
01
Order Fulfillment & Account Management
Processing e-commerce transactions, managing wholesale and hospitality accounts, issuing invoices, and arranging shipping and delivery.
02
Customer Support & Service
Responding to inquiries, coordinating design mock-ups, and managing client relationships.
03
Platform & Marketing Optimization
Personalizing site experiences, administering promotions, sending newsletter updates where opted-in, and conducting analytics via tools like Microsoft Clarity.
04
Operational & Security Compliance
Maintaining supply chain integrity, fulfilling regulatory compliance requirements, and protecting against fraudulent transactions.
03
RESPONSIBLE TECHNOLOGY
Artificial Intelligence & Automated Systems
To provide responsive service, efficient communication, and tailored product management, Globaltex utilizes advanced enterprise Artificial Intelligence (AI) and automated tools, including AI sales and marketing assistants powered by enterprise-grade models such as Gemini Enterprise.
OUR AI COMMITMENT
Enterprise-Grade Data Security
Customer interactions processed through our AI-assisted systems are strictly used to assist our team in drafting communications, handling inquiries, and optimizing workflow efficiency.
NO PUBLIC MODEL TRAINING
Your Business Information Remains Protected
Customer personal data and proprietary project details processed within our enterprise AI tools are held within secure environments and are never shared, published, or used to train public or third-party artificial intelligence models.
04
TRUSTED PARTNERS
How We Share and Disclose Your Information
Globaltex does not sell your personal information for monetary value. We may disclose your information to trusted third parties solely to operate our business and fulfill your requests.
E-Commerce & Systems Providers
Integrated business software platforms, including Zoho Commerce, Zoho CRM, Zoho Books, cloud hosting partners, and database infrastructure providers who operate under strict confidentiality agreements.
Payment Processors
PCI-compliant payment gateways handling online transaction processing and fraud prevention.
Logistics & Customs Partners
Shipping lines, freight forwarding services, including ocean freight partners, local logistics carriers, and customs authorities necessary to fulfill DDP (Delivered Duty Paid) shipments and maintain compliance with international supply chain security standards, such as CTPAT – Customs Trade Partnership Against Terrorism.
Legal & Regulatory Authorities
When required by law, subpoena, or government regulation, or to protect the rights, safety, and property of Globaltex, our clients, or others.
05
WEBSITE EXPERIENCE
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve site performance and user experience.
Cookie Category
Purpose
Essential Essential Cookies
Necessary for core site functionality, including cart management and secure login.
Analytics Performance & Analytics Cookies
Collect aggregated, non-personally identifiable data regarding visitor behavior, such as Microsoft Clarity data, to help us analyze web traffic and improve layout and performance.
Preferences Functional & Preference Cookies
Remember your settings, preferences, and previous site activity.
i Managing Cookie Preferences
You can manage or disable cookies at any time through your web browser settings, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. You can also adjust your preferences through our website’s Cookie Consent Banner.
Please note: Disabling essential cookies may impact certain e-commerce functionalities on our site.
06
YOUR CHOICES
Your Privacy Rights
Depending on your state or jurisdiction of residence, including California, Virginia, Colorado, Connecticut, Utah, or the European Economic Area and United Kingdom, you may have specific privacy rights regarding your personal information.
A
UNITED STATES
California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
If you are a California resident, you have the following rights:
01
Right to Know / Access
Request disclosure of the categories and specific pieces of personal information we have collected, used, disclosed, or shared about you over the past 12 months.
02
Right to Delete
Request the deletion of personal information we have collected from you, subject to certain legal exceptions, such as active order fulfillment, tax, or accounting requirements.
03
Right to Correct
Request corrections to inaccurate personal information.
04
Right to Opt-Out of Sale or Sharing
While Globaltex does not sell personal information for monetary value, California law defines “selling” or “sharing” broadly to include certain targeted advertising practices. You may opt out of third-party advertising cookies through our Cookie Consent Banner or by submitting an opt-out request.
05
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
B
EUROPEAN UNION & UNITED KINGDOM
GDPR / UK Residents
If you are accessing our site from the EU or UK, we process your personal data based on legitimate business interests, contractual necessity, such as fulfilling orders, or your explicit consent.
You have the right to access, rectify, port, or erase your data, as well as restrict or object to certain processing activities.
07
INFORMATION PROTECTION
Data Security & Retention
We maintain physical, technical, and administrative safeguards to protect your personal information.
Encrypted Transmission
All sensitive data transmissions are secured using Secure Socket Layer (SSL) / TLS encryption technology.
Secure Infrastructure
Personal information is stored behind secure firewalls and accessible only by a limited number of authorized personnel required to keep the information confidential.
Responsible Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal or accounting obligations, or resolve disputes.
08
AGE RESTRICTIONS
Children’s Privacy
Our website and commercial offerings are directed to businesses and adults. We do not knowingly collect or solicit personal information from children under the age of 13, or 16 in certain jurisdictions.
If we learn that we have inadvertently collected personal data from a minor, we will promptly delete that information from our records.
09
EXTERNAL SERVICES
Third-Party Links
Our website may contain links to third-party websites or external tools. These third-party sites operate independently and have separate privacy policies.
Globaltex assumes no responsibility or liability for the content, privacy practices, or activities of such linked sites.
10
POLICY UPDATES
Changes to This Privacy Policy
Globaltex reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we are protecting your information.
11
PRIVACY REQUESTS
Contact Us & Exercise Your Privacy Rights
If you have any questions, comments, or wish to exercise your privacy rights, such as submitting an access, deletion, correction, or opt-out request, please contact us.
