Customer Support Specialist (Remote)
We are seeking a Customer Support Specialist to provide high-level service to our global clients and support our strategic market research efforts.
Working Model & Criteria
Location: Remote (Based in Turkey).
Working Hours: 15:00 – 24:00 (GMT+3) — Fully aligned with US Eastern Time.
Language: Advanced English (Written and Verbal).
Competency: Proficiency in CRM systems and rapid problem-solving skills.
Operational Responsibilities
Providing instant responses to customer inquiries via phone, email, and chat.
Identifying and resolving product or service issues at the source.
Enhancing brand loyalty by keeping customers informed throughout the process.
Strategic Support (Sales & Research)
Periodically listing newly opened hotels in specific US states and regions.
Identifying key decision-makers (Purchasing Managers, General Managers, etc.) in target hotels.
Initiating first contact or directing the sales team to these key prospects.
Reporting all market research and communication data via CRM.
What Awaits You at Patak Tekstil?
An innovative work environment that supports continuous development.
The opportunity to gain operational experience at international standards.
The privilege of being part of a young, dynamic, and professional team.
Location
📍 Denizli, Turkey
Ready to schedule your interview?
If your profile matches our expectations, you can choose a convenient time slot and meet with our team through our online interview appointment page.
Perks & Benefits
We believe that our people are our greatest asset. That's why we offer a wide range of competitive benefits to support your growth, well-being, and happiness at work.
Meal Card / Lunch Allowance
Highlighting our support for daily nutritional needs.
Shuttle Service
Emphasizing our commitment to a comfortable commute for our staff.
Supplementary Health Insurance
Supporting your well-being with comprehensive healthcare coverage and peace of mind.
Professional Development & Training
Showcasing our investment in the continuous growth and skill-building of our team.
Paid Leave
Generous PTO including vacation, holidays, and personal days.
Company Events & Social Activities
Reflecting our vibrant office culture and team-building efforts.
Development Opportunities
Resources and support to build and grow your career path.
Teamwork
Open, collaborative culture where all ideas are heard and valued.
Growth Opportunity
Advance in your career with mentorship and leadership paths.
Prefer applying via LinkedIn?
You can also review our open roles and apply directly with your LinkedIn profile as an alternative to our Career page form.
