01
Competitive Compensation
A competitive compensation structure that recognizes service quality, reliability and consistent remote performance.
Remote in Turkey · 15:00–24:00 GMT+3
Customer Support Specialist (Remote)
Global Service. Strategic Market Support.
Join Patak Tekstil as a remote Customer Support Specialist based in Turkey. Provide high-level service to global clients during U.S.-aligned working hours while supporting targeted hotel market research and sales prospecting activities.
All qualified conversations are handled professionally and confidentially.
02
Remote International Experience
Gain practical experience supporting international clients and U.S.-focused commercial operations from Turkey.
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CRM and Research Experience
Develop hands-on experience in customer support, CRM reporting, hotel research and prospect identification.
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Continuous Development
Work within an innovative environment that supports continuous learning and professional growth.
Every client interaction and every qualified market insight can strengthen trust and create new commercial opportunity.
Patak Tekstil
Remote Service and Strategic Support
Support Global Clients and Help Identify New Opportunities
Patak Tekstil serves luxury hotels, resorts and residences with premium textile products and attentive service.
As a remote Customer Support Specialist, you will respond to global clients by phone, email and chat while keeping them informed throughout the resolution process.
You will also periodically research newly opened hotels in selected U.S. regions, identify purchasing and general management contacts, and report all findings through the CRM.
What You Gain
A Remote Role Combining Service, CRM and Market Research
Bring advanced English, CRM discipline and rapid problem-solving skills. Patak Tekstil provides an international environment where your support and research contribute directly to customer loyalty and market development.
Competitive Compensation
Compensation designed to recognize dependable performance, professional communication and consistent remote contribution.
01International Client Experience
Support global clients and gain operational experience aligned with international service standards.
02Sales and Research Exposure
Work closely with the sales team by identifying target hotels and key decision-makers in selected U.S. markets.
03Remote Omnichannel Support
Manage customer inquiries through phone, email and chat during U.S.-aligned working hours.
04CRM Discipline
Accurate CRM reporting, organized follow-up and dependable data management are central to success.
05Continuous Learning
Develop within a young, dynamic and professional team that supports continuous improvement.
06Customer Support Infrastructure
Clear Processes and Cross-Department Coordination
Successful customer support depends on clear communication, accurate systems and responsive coordination across the teams around you.
B2B and B2C Client Support
Structured support for hospitality clients, residential customers and business partners.
Phone, Email and Chat Support
Provide immediate, professional responses to global customer inquiries across all assigned channels.
Issue Identification and Resolution
Identify product or service issues, coordinate the right response and resolve concerns at the source whenever possible.
Customer Loyalty and Follow-Up
Keep customers informed throughout the process to build confidence, loyalty and long-term trust.
Hotel Market Research
Periodically list newly opened hotels in selected U.S. states and regions based on company priorities.
Decision-Maker Identification
Identify Purchasing Managers, General Managers and other key contacts, then record or route qualified prospects through CRM.
Your Responsibilities
Support Clients, Research Markets and Strengthen the Sales Pipeline
Your work combines responsive customer service with structured research that helps the sales team identify and approach relevant hospitality prospects.
Provide immediate and professional responses to customer inquiries by phone, email and chat.
Identify and resolve product or service issues at the source whenever possible.
Keep customers informed throughout the resolution process to strengthen trust and brand loyalty.
Periodically identify newly opened hotels in selected U.S. states and regions.
Research key decision-makers, including Purchasing Managers and General Managers, within target hotels.
Initiate first contact when assigned or direct qualified prospects to the sales team.
Record customer communication, market research and prospect data accurately in the CRM.
Maintain professional English communication and remain available throughout the 15:00–24:00 GMT+3 schedule.
Who Will Thrive Here?
An English-Fluent, Responsive and Research-Oriented Professional
We are looking for someone who combines advanced English, rapid problem-solving, CRM discipline and the ability to research hospitality prospects accurately.
Experience in customer support, client relations, sales support or a related role.
Advanced written and verbal English communication skills.
Rapid problem-solving skills with strong attention to detail.
Proficiency in CRM systems and digital communication tools.
Ability to research hotels and identify relevant commercial decision-makers.
Ability to manage customer inquiries and market research tasks in a remote environment.
Availability to work 15:00–24:00 GMT+3, aligned with U.S. Eastern Time.
Based in Turkey and able to work fully remotely.
Candidate Journey
A Clear and Professional Hiring Process
Our process helps us understand your English communication, customer support experience, CRM capability, research skills and availability for the required schedule.
01
Submit Your Application
Share your customer service, CRM, sales support or market research background.
02
Initial Review
Our team reviews your English level, CRM experience, remote-work readiness and schedule availability.
03
Support and Research Discussion
Selected candidates discuss customer scenarios, problem-solving, hotel research methods and CRM reporting expectations.
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Final Decision
Qualified candidates receive a clear discussion of the remote working model, compensation, schedule and onboarding process.
Your Next Opportunity
Support Global Clients and Help Open New Market Opportunities
Join Patak Tekstil and help every client receive responsive, informed and thoughtful support from first question through after-sales service.
Customer Support Specialist (Remote) Application
Take the First Step
Complete the application form below. Our team will review your English communication, CRM experience, customer support background and availability for the 15:00–24:00 GMT+3 schedule.
Your information will be handled confidentially.
CAREERS AT GLOBALTEX
Submit Your Application
Share your experience with our team and attach your resume. We will contact candidates whose qualifications match the position.
APPLICATION RECEIVED
Thank you for your interest
Your application has been submitted successfully. Our team will contact you if your qualifications match the position.
Application reference:
